Refund and Returns Policy
Effective Date: October 7, 2024
At Nest Best Primes, we strive to ensure complete satisfaction with your purchase of our luxury watches. Our Refund and Returns Policy is designed to provide you with peace of mind while shopping with us. Please review the details below:
1. Eligibility for Returns
We accept returns of unused and unworn watches in their original condition, including packaging, accessories, manuals, and any promotional items that came with the purchase. To be eligible for a return, the item must meet the following criteria:
- The return request must be made within 30 days of the delivery date.
- The watch must not show any signs of wear, damage, or alteration.
- All original tags, packaging, and certification must be intact and included.
2. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized watches.
- Watches that have been resized, engraved, or otherwise modified.
- Watches purchased on final sale or clearance.
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a watch for the same model due to defects, please contact our customer support team within 14 days of receiving your order.
5. Return Shipping
Customers are responsible for paying return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost during the return process.
6. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support at Contact@nestbestprimesd.com or call (XXX) XXX-XXXX within 30 days of receiving your order.
- Provide your order number, reason for return, and any supporting photos if the item is defective or damaged.
- Ship your return to the address provided by our customer support team.
7. Return Address
Once your return is approved, ship the item to the following address: Nest Best Primes[Your Return Address Here][City, State, ZIP]United States
8. Questions or Concerns?
If you have any questions about our Refund and Returns Policy, please do not hesitate to contact us at Contact@nestbestprimesd.com. Our team is here to assist you.
